1. What we collect
Only what's needed to run bookings and keep you safe: your name, phone, email, city, booking history, and — for identity verification — KYC documents.
2. How your KYC is protected
Identity documents and document numbers are stored encrypted (AES-256). Bank details are never stored in plaintext on our servers — payouts use a secure token issued by our payment partner Cashfree.
3. Location data
Live location is captured only during active sessions and only for safety (SOS response and session monitoring). It is not sold or used for advertising.
4. Chat monitoring
In-app chats are automatically screened for contact/payment sharing and safety risks. Flagged content may be reviewed by our safety team. Chats close when the session ends.
5. Who we share data with
Payment processing (Cashfree), SMS/WhatsApp notifications, and — only when legally required — law-enforcement requests. We never sell personal data.
6. Your rights
You can request a copy of your data or delete your account anytime from Settings. Deletion requests are processed within 30 days; some records may be retained where the law requires (e.g. tax invoices).
7. Cookies
We use essential cookies for login sessions and basic analytics to improve the product. No third-party ad trackers.
8. Contact
Privacy questions: support@geturpartner.com.
9. Device information
To protect your account and prevent fraud, we collect basic device information when you log in or make a booking — such as a device identifier, browser type, screen size, timezone and IP address. This helps us detect suspicious logins, alert you about new devices, and keep bookings safe. This data is used only for security and is never sold or used for advertising.